Privacy Policy

1. What we collect

• • Account info: Name, email, city, phone (optional).
• • Profile info: Bio, WhatsApp number, avatar color, verification documents (Aadhaar card + photo).
• • Task info: Task title, description, audio notes, tags, offer amount, location, deadline.
• • Chat messages: All in-app messages, including attachments (images, PDFs). Recorded for safety.
• • Usage data: Browser type, device info, pages visited (anonymized).

2. How we use your data

• • To connect you with other users for tasks and chats.
• • To show ratings, reviews, and verified badges on your profile.
• • To send you notifications about tasks, messages, and ratings.
• • To prevent fraud, abuse, and illegal activity on the platform.
• • To comply with legal obligations and law enforcement requests.

We never sell your data to third parties. We do not show targeted ads.

3. What is public

The following is visible to anyone who views your profile:

• • Name, avatar color, verified badge, bio, city.
• • Ratings as Poster and as Helper (with count).
• • Public reviews you received.
• • Completed tasks (title, category, city, offer amount — not chat content).
• • WhatsApp / email only if you opt in from your profile settings.

4. Verification documents

Your Aadhaar card and selfie photo are stored securely and never shown publicly. Only the green verified badge appears on your profile. Documents are used solely for verification purposes and may be shared with law enforcement if legally required.

5. Chat recording

All in-app chats are recorded. This is a safety feature — recorded chats deter fraud and provide evidence in case of disputes. Phone numbers and emails in chat are blurred until clicked, to encourage users to keep conversations in-app. Chats may be shared with law enforcement in case of fraud or illegal activity.

Chats are not kept forever. While a task is still open or in progress, its chat stays. Once the task is completed or cancelled, the chat is kept for 1 month and then permanently deleted. If you have a complaint or dispute about a task, raise it with us within that month — once the messages are deleted we cannot recover them, and we will have nothing to investigate with.

6. Data retention

• • Chats: kept for 1 month after a task is completed or cancelled, then deleted.
• • ID proof and verification photos: deleted 1 month after an admin reviews them. We keep the decision — whether you're verified — not the documents. Your Aadhaar is not stored long-term.
• • Inactive accounts: if you don't sign in for 3 months, your account and personal data are deleted. We email you twice first — 1 month before and 3 days before. Simply signing in cancels it.
• • If you delete your account: your profile details, profile photo and any ID proof you sent us are removed straight away.
• • What survives: tasks, ratings and reviews stay, with your name removed. They're also the other person's history, and deleting them would erase ratings other people earned.

7. Your rights

• • Access: You can view your data from your profile and dashboard.
• • Edit: You can edit your bio, city, and contact visibility anytime.
• • Delete: You can delete your account. Your details, photo and ID proof are removed; past tasks and ratings remain with your name taken off.
• • Opt out: You can hide WhatsApp/email from public profile.

8. Cookies & local storage

Sahaaya uses a session cookie (sahaaya_session) to keep you logged in. We do not use third-party tracking cookies. Your location (if you grant permission) is used only to filter nearby tasks — it is not stored on our servers.

9. Children's privacy

Sahaaya is for users 18 years and older. We do not knowingly collect data from minors. If you believe a minor has created an account, please contact us and we will delete it immediately.

10. Contact

For privacy questions or data requests, email privacy@sahaaya.club or use the Contact Us page. We respond within 7 days.