Refund & Cancellation Policy

1. What this policy covers

This covers only the two things Sahaaya itself charges: the platform fee on a task, and the Unlimited subscription. It does not cover the task price you pay another user directly (by UPI or cash) — that payment is between the two of you, Sahaaya never holds it, and we have no way to refund it. Any dispute about that money is between you and the other user.

2. Platform fee

The platform fee (10% of a task's offer amount, minimum ₹5) is charged when a task locks. It is generally non-refundable once charged, since it pays for the matching and safety tools already used by that point. We do review refund requests case-by-case for:

• • A duplicate or accidental charge (same task charged twice).
• • A charge that went through due to a verified bug on our side.
• • A task that never actually locked or started, but the fee was still deducted.

We do not refund the platform fee for a task that locked and later fell through between you and the other user (a no-show, a change of mind, a dispute over the work) — that risk sits with the two of you, the same as the task price itself.

3. Unlimited subscription (₹49/month)

Cancelling stops the next renewal only — you keep access for whatever period you already paid for, with no partial refund for the unused remainder of the current period. There is no cancellation fee.

Refunds are considered case-by-case for a renewal charged after you'd already cancelled, a duplicate charge, or a charge caused by a verified bug on our side. We do not refund a period you used, even partially.

4. How to request one

Open Help → Payment issue from the app (or email help@sahaaya.club) within 7 days of the charge, with the transaction ID or screenshot if you have it. We acknowledge every request within 48 hours and give you a decision within 7 business days.

5. How an approved refund is paid

Approved refunds are issued to the original payment method via our payment partner, Razorpay, and typically reflect within 5–7 business days, depending on your bank. Sahaaya does not pay refunds by any other method.

6. Sponsored listings

Payments from local businesses for a “Sponsored” placement are handled directly with our team when the placement is arranged, not through this in-app flow — terms are agreed at that time.